The breakage rate for Microsoft’s Surface devices is significantly worse than for other manufacturers' laptops and tablets, according to Consumer Reports. Fred Katayama reports.
Consumer Reports removed its "recommended" designation for Microsoft Surface saying the device breaks much faster than similar products from other manufacturers. The non-profit publication surveyed 90,000 tablet and laptop owners. It found that an estimated 25 percent of Microsoft Surface buyers have problems with their computers by the end of the second year of ownership. The issues include freezing, unexpected shut-downs, and troubles with touchscreens. Microsoft responded that the company's return and support rates are significantly different from the Consumer Reports study. Patrick Moorhead of Moor Insights & Strategy: (SOUNDBITE) PATRICK MOORHEAD, PRESIDENT & PRINCIPAL ANALYST, MOOR INSIGHTS & STRATEGY (ENGLISH) SAYING: "So, I think the way it's gonna play out is, I think, there's gonna be more data that's gonna come out that shows the types of units that had the issues. and, I think, what it will show that it was systems that were made three, maybe even four years ago. I think long-term it will blow over and won't impact Microsoft." The Surface devices serve as a face for Microsoft. But they only make up a small part of the company's overall revenue. Surface earnings have declined year-over-year for the past two quarters. Consumer Reports also said Apple produces the most reliable devices.