United Airlines settled will its passanger who was yanked from his seat to make room for airline crew members. Separately, the airline offered up to $10,000 for forfeiting seats on overbooked flights. Fred Katayama reports.
United Airlines settled with its passenger Dr. David Dao, according to CNBC. Dao was yanked from his seat to make room for airline crew members two weeks ago. The passenger's lawyer said his client lost two front teeth in the scuffle, incurred a concussion and a broken nose. The amount of the settlement is confidential. To avoid a repeat of such an incident, United announced Thursday it will offer passengers up to $10,000 for volunteering to forfeit their seats on overbooked flights. The company also said it will work on reducing overbooking flights and improving customer satisfaction. Airline industry analyst Robert Mann: (SOUNDBITE) ROBERT MANN, PRINCIPAL, R.W. MANN & COMPANY, INC., (ENGLISH) SAYING: "Ultimately, depends on how they react day-to-day, but they've made immediate policy changes and procedural changes, and they plan to introducer new, more creative solutions to problems that do occur." United Airlines' move to offer up to $10,000 to travelers who agree to give up their seats comes after rival Delta outlined plans to pay a similar amount in such cases.