Oct. 29 - Marilyn Tavenner, director of the agency in charge of setting up the online insurance exchanges, apologizes for glitches on the healthcare.gov website. Rough Cut (no reporter narration).
ROUGH CUT (NO REPORTER NARRATION) American consumers' initial experience on the Obamacare website Healthcare.gov has been inadequate and unacceptable, a key administration official overseeing the troubled launch told a congressional panel on Tuesday. Marilyn Tavenner, director of the agency in charge of setting up the online insurance exchanges, said the administration was determined to repair the glitches, but experts were still diagnosing the problems and have much work ahead. "We know that consumers are eager to purchase this coverage. And to the millions of Americans who have attempted to use Healthcare.gov to shop and enroll in healthcare coverage, I want to apologize to you that the website has not worked as well as it should," Tavenner told a congressional hearing. Tavenner's testimony to the U.S. House of Representatives Ways & Means Committee is the Obama administration's first formal statement to Congress about the challenges facing Healthcare.gov. Tavenner's boss, U.S. Health and Human Services Secretary Kathleen Sebelius, is scheduled to testify before another House oversight panel on Wednesday.