May 2 - Sony executives apologize after hackers stole details from millions of user accounts of its PlayStation online video game network. Paul Chapman reports.
This was an uncomfortable news conference in Tokyo for Sony's second-in-command. It's been called to issue a public apology after hackers stole personal details of some 78 million user accounts of its online video game network. Sony Vice-President Kazuo Hirai is the first executive of the Japanese electronics giant to deal with the issue publicly. SOUNDBITE: Sony Vice-President Kazuo Hirai saying (Japanese): "We deeply apologise for giving a great amount of unease and inconvenience to our users. We're truly sorry." The question now is whether that's enough to appease the firm's PlayStation Network users. Many of them were angered when it emerged the first warning Sony had suffered one of the world's biggest internet break-ins came a full week after it had shut down the network. The revelation also came several hours after the launch of Sony's first tablet computers. The delay in revealing the theft of information including names, addresses and possibly credit card details could drive gaming enthusiasts into the arms of rival manufacturers. Sony admits it hasn't yet been able to assess the impact of the theft on its earnings. But it says it will offer some free content in the hope it can sweeten the mood of customers who might be thinking of leaving. Paul Chapman, Reuters